Frequently Asked Questions - General
What services are offered?
Both the Kimbrough Ambulatory Care Center (KACC) Main Pharmacy and PX Pharmacy process new or renewal prescriptions. The PX Pharmacy also processes ALL refill prescriptions for Fort Meade customers. A maximum of a 90-day supply can be dispensed for maintenance medications at any given time. Controlled substances are dispensed at a maximum of a 30-day supply. KACC Main Pharmacy is able to compound some medications depending on the requirements of the prescription. Please check with our Pharmacy staff for specific cases.
What are the hours of operation?
The KACC Main Pharmacy is open Mon - Fri: 7 a.m. to 5 p.m. It is closed on weekends, holidays, and training holidays. The PX Pharmacy is open Mon - Fri: 9 a.m. to 6 p.m. It is also closed on weekends, holidays, and training holidays.
What ages are eligible?
Pharmacy service is available to eligible beneficiaries of all ages.
What is the process for picking up a prescription at the KACC Main Pharmacy?
Patients will be asked to obtain a number from the Q-Flow ticketing system. The system places the patient in a queue and directs them to a servicing window for prescription processing.
Frequently Asked Questions - Prescription Refills
How do I get a prescription refill?
Call the automated refill line at 1-800-377-1723. Ensure you have your prescription numbers readily available. All refills are now processed and dispensed at the PX Pharmacy located in the Ft Meade Exchange Mall.
An alternate method is through the on-line Pharmacy Refill System. Requested refills are available for pick up three duty days after they are called in. Please allow three to five business days for special order medications.
What medications are on the formulary?
A drug formulary is a list of prescription drugs, both generic and brand name, used by practitioners to identify drugs that offer the greatest overall value. The National Capital Region (NCR) Joint Operations Area (JOA) Unified Medication Formulary is available online at the Walter Reed National Military Medical Center's website. (Scroll down the page to "Links" (located on the far right), then select the link titled "WRNMMC Formulary Search.")
Where can I go if the KACC Main Pharmacy and PX Pharmacy are closed?
There are other options available to eligible beneficiaries if an emergent need arises. They are: Walter Reed National Military Medical Center (301-295-2123), Malcolm Grow Medical Clinic, Andrews AFB (240-857-4565) and Fort Belvoir Community Hospital (571-231-3224).
Can I go to a TRICARE Retail Network Pharmacy?
If you are a TRICARE Prime enrollee in Region 1, or are 65 years of age or older, you can get a civilian prescription filled at one of the participating retail network pharmacies for a modest co-pay. For more information on this program, please visit www.tricare.osd.mil.
Can my family member pick up my prescription for me?
Yes, persons wishing to pick up medications for family members over the age of 10 must have the patient’s ID card (or a copy or a picture of it on their smart phone) or a MEDDAC Form 757 (Authorization to Release Prescription Medications to Third Parties). The release form is required in order to protect the patient’s confidentiality (whether the patient is the sponsor, spouse or child). The signed form is valid until the expiration date of the patients ID card.
What are the rules for picking up controlled substances?
Patients 16 years of age and older may pick up non-controlled medications for themselves with a valid military identification card. Patients must be 18 years of age or older to pick up controlled substance prescriptions (Active Duty under 18 years of age may pick up their own controlled substance prescriptions).
Can I transfer my prescription from another facility to Kimbrough?
Yes, prescriptions originally filled at another military or civilian pharmacy can be refilled at the Kimbrough Pharmacy.
Is pharmacy priority given to active duty or same day surgery patients?
Yes, priority pharmacy service is rendered to active duty service members in uniform and patients who have undergone a surgical/invasive dental procedure. Priority service is rendered Mon -Fri: 7 a.m. to 5 p.m. (except training holidays).