What services are offered?
A: Medications dispensed are limited to those items on the KACC Formulary. A maximum of a 90-day supply will be dispensed for maintenance medications at any given time.
What ages are seen?
A: Pharmacy is available to eligible beneficiaries of all ages.
What is the process for picking up a prescription?
A: Patients will be asked to obtain a number from the Q-Flow ticketing system.
The system places the patient in a queue and directs them to a servicing window for prescription processing.
How do I get a refill?
A: Call the automated refill line at 1-800-377-1723. Ensure you have your prescription numbers readily available.
An alternate method is through the on-line Pharmacy Refill System. Requested refills can be picked up in 3 duty days after 1100 hours. Please allow 3-5 business days for special order medications.
Where can I go if the KACC Pharmacy is closed?
A: There are other options available to eligible beneficiaries if an emergent need arises. They are: Walter Reed National Military Medical Center (301-295-2123), Malcolm Grow, Andrews AFB (240-857-4565) and Fort Belvoir Community Hosp (571-231-3224).
Can I go to a TRICARE Retail Network Pharmacy?
A: If you are a TRICARE Prime enrollee in Region 1, or are 65 years of age or older, you can get a civilian prescription filled at one of the participating retail network pharmacies for a modest co-pay. For more information on this program, please visit www.tricare.osd.mil.
Can my family member pick up my prescription for me?
A: Yes, persons wishing to pick up medications for family members over the age of 10 must have the patient’s ID card or MEDDAC Form 757 (Authorization to Release Prescription Medications to Third Parties). The release form is required in order to protect the patients confidentiality (whether the patient is the sponsor, spouse or child). The signed form is valid until the expiration date of the patients ID card.
What are the rules for pick-up of controlled substances?
A: Patients 16 years of age and older may pick up non-controlled medications for themselves with a valid military identification card. Patients must be 18 years of age or older to pick up controlled substance prescriptions.
Can I transfer my prescription from another facility to Kimbrough?
A: Yes, prescriptions originally filled at another military or civilian pharmacy can be refilled at the Kimbrough Pharmacy.
Is priority given to active duty or same day surgery patients?
A: Yes, priority service is rendered to active duty service members in uniform and patients who have undergone a surgical/invasive dental procedure. Priority service is rendered Monday-Friday from 0830-1700 (except training holidays).